We want you to be happy with what you order. If something isn't right, we'll do our best to fix it. Here's how it works.
Our Satisfaction Guarantee
If you're not satisfied with a product you bought from us, we'll give you a refund or replace it free of charge. No drama. That's been our policy for over a hundred years, and we're not about to change it now.
That said, there are a few practical limits. Because our products are made without preservatives and have a limited shelf life, we can't guarantee freshness for items shipped internationally, to a PO box or APO/FPO address, or to certain pickup locations. If you're ordering from one of those places, just know that we're doing our best, but we can't control everything once it leaves our hands.
We also can't honor guarantees for products bought from unauthorized sellers — meaning random third-party websites or marketplace resellers. If you're not sure whether a seller is authorized, just reach out and we'll help you figure it out.
The 60-Day Window
You have 60 days from the date of purchase to submit a guarantee request. That's the window. After 60 days, we can't process refunds or replacements.
How to Start a Return
First, contact us through the method listed on our website. Please don't just send the product back without reaching out first — we need to process your request before anything gets shipped.
When you contact us, have a few things ready: your name, contact information, a brief description of why you're unsatisfied, the date you purchased the item, where you bought it, and a receipt or proof of purchase. That last one is important. Without proof of purchase, we can't verify the order.
Once we've got your request, we'll walk you through the next steps. In most cases, we'll ask you to send the product back to us. You'll cover the return shipping cost.
Refunds
After we receive and inspect your return, we'll let you know whether it's been approved. If it is, we'll process the refund to your original payment method. Depending on your bank or credit card company, it might take a few business days to show up in your account.
If you haven't seen the refund after a week or so, check with your bank first — they often have their own processing time. If it's been longer than that and you still don't see it, reach out to us and we'll look into it.
Replacements
If you'd rather have a replacement than a refund, just let us know when you contact us. We'll send a new item out once we've processed your original request.
Damaged or Defective Items
If your order arrives damaged or has a manufacturing defect, contact us right away. A photo of the damage helps speed things up, but it's not required. We'll sort out a replacement or refund as quickly as we can.
Sale Items and Final Sale
Items marked as final sale can't be returned or refunded. Everything else is fair game.
Exchanges
We don't do direct exchanges. If you want a different item, the fastest way is to return the original for a refund and place a new order.
A Few Ground Rules
We reserve the right to ask for more information to verify a claim, and we can deny requests if we suspect fraud or if someone's clearly abusing the policy. We're not trying to make this difficult — we just need to keep things fair for everyone.
Questions?
If you're unsure whether your situation qualifies, just ask. Use the contact method on our website, and we'll give you a straight answer.